Refund policy

RETURNS & EXCHANGES

Ready-made items

- You can request an exchange or return within 14 days of receiving your order.

- For hygiene reasons, items must be unworn, unwashed, and returned in their original packaging with all tags attached.

- To start a request, contact us on WhatsApp (+20 103 318 9288) or email hiradesignstudio.eg@gmail.com with your order number and photos of the item.

- Return shipping costs are paid by the customer, unless the item arrived damaged or incorrect.

Custom-made items

- Custom masks are handmade to your design, references and measurements, so they cannot be returned, exchanged or cancelled once production has started.

- If your custom piece has a manufacturing defect, contact us within 3 days of delivery with photos and we will repair or remake it.

Damaged or incorrect items

- If your order arrives damaged or is not what you ordered, contact us within 3 days of delivery with photos. We will replace it or issue a full refund, including shipping.

Refunds

- Once we receive and inspect your return, we will notify you. Approved refunds are issued to your original payment method within 7–14 business days, depending on your bank or payment provider.

- Original shipping fees are non-refundable unless the error was ours.